Privacy policy

6.1 Scope, Commitment, and Data Custodianship

AEROE respects the digital privacy of every individual who visits our platform. This Privacy Policy outlines the structured guidelines governing our collection, management, utilization, and protective hosting of personal data gathered during your interactions with www.aeroe.shop. The designated data control officer is AGL SALES (QUEENSLAND ELECTRICITY) PTY LIMITED.

6.2 Systemic Categorization of Personal Information Collected

To facilitate efficient business operations and secure order fulfillment, we process several categories of customer data:

  • Direct Customer Identifiers: Full legal name, billing coordinates, delivery street address, primary email address, and telephone contact points.
  • Secure Financial Processing Records: Secure tokenized payment strings and transaction details (excluding raw credit card data, which is handled directly by PCI-DSS compliant networks as detailed in Section 3.3).
  • Technical and Analytical Metadata: Internet Protocol (IP) addresses, browser architecture profiles, operating system specifications, localized timezone settings, and clickstream interaction data gathered via cookies.

6.3 Purpose and Legitimate Grounds for Data Processing

We process your personal information based on clear, legitimate legal frameworks, including: (a) Contractual Performance: To process transactions, organize logistics, manage tracking updates, and fulfill customer support requests; (b) Consent-Based Interactions: To distribute marketing updates or promotional newsletters, provided the user has explicitly opted in; (c) Legal Obligations: To comply with financial accounting laws, anti-fraud audits, tax requirements, and corporate governance standards within Australia and the United States.

6.4 Secure Third-Party Information Sharing Boundaries

AEROE does not trade, rent, lease, or monetize customer database records to third-party data brokers or marketing lists. Your data is shared exclusively with essential service partners necessary for core business operations: Logistical Infrastructure Partners (such as USPS, FedEx, UPS) and secure Financial Gateways (Shopify Payments).

6.5 Statutory Privacy Rights for United States Citizens (CCPA / CPRA Compliance)

In accordance with United States state-level privacy statutes, including the California Consumer Privacy Act (CCPA) and subsequent revisions, users visiting AEROE possess specific enforceable rights: The Right to Know the itemized data categories collected, The Right to Deletion from hosting databases, and The Right to Opt-Out. To exercise any of these privacy rights, please submit a formal request to our privacy compliance department via email at support@aeroe.shop. We will verify the request using standard identity confirmation protocols and provide a comprehensive response within forty-five (45) calendar days.