Shipping Policy
4.1 Scope of Logistical Operations and Geographic Focus
AEROE operates an optimized cross-border fulfillment network serving the domestic market of the continental United States. We provide secure, insured parcel transit directly to all 50 states, covering residential spaces, commercial offices, and standard logistics drop boxes. We do not provide transport to unincorporated US territories or international foreign jurisdictions via this storefront.
4.2 Explicit Shipping Timeline and Logistical Cost Matrix
To eliminate ambiguity, all delivery projections are divided into individual operational handling stages and physical transit legs. Total Delivery Time = Order Handling Duration + Postal Transit Duration.
| Logistical Parameter | Official Delivery Timeline | Operational Scope & Legal Boundaries |
|---|---|---|
| Shipping Cost / Tariff | $0.00 — FREE SHIPPING | Universal free shipping to all US addresses. No hidden regional adjustments, minimum cart values, or category exclusions. |
| Order Handling & Processing Duration | 1 – 3 Business Days | Includes identity checks, quality assurance inspection, packaging structural reinforcement, and handover to carrier hubs. |
| Logistical Transit Duration | 7 – 13 Business Days | Physical transportation time from the centralized depot to the customer’s final porch or commercial parcel box. |
| Daily Order Cut-Off Time | 5:00 PM (EST) / Eastern Standard Time | Orders received after 5:00 PM EST will enter the fulfillment pipeline on the subsequent business day. |
4.3 Comprehensive Parcel Tracking and Visibility Disclosures
Every single parcel dispatched is equipped with an active, verifiable numerical tracking code issued by Tier-1 carrier networks (including USPS, FedEx, UPS, or DHL SmartMail). Automated confirmation containing a direct link to the tracking portal will be sent to the consumer's email within twenty-four (24) hours of carrier handover. If tracking data fails to update or shows an initial static state, customers are requested to wait up to forty-eight (48) hours for regional sort facility scans before reaching out to support@aeroe.shop.
4.4 Force Majeure Contingencies, Customs, and Extreme Delay Protocols
AEROE recognizes that cross-border shipping channels can occasionally experience unexpected disruptions. If an active shipment is delayed by force majeure events—including severe climate anomalies, major port backlogs, carrier labor strikes, or customs security checks—the standard 13 business day transit window may experience a temporary extension. In such instances, AEROE commits to the following proactive consumer protections:
- If an order does not arrive within **twenty-five (25) business days** from dispatch due to logistical disruptions, the customer may request a full refund, or a free replacement order will be issued immediately.
-
Address Accuracy Obligations: The customer bears sole legal responsibility for providing an accurate, deliverable shipping address at checkout. Address correction requests received via
support@aeroe.shopafter our 5:00 PM EST daily cut-off cannot be guaranteed. AEROE is not financially liable for lost parcels resulting from incorrect addresses or failed delivery attempts by local mail carriers.