Contact
At AEROE, we prioritize exceptional customer care and absolute operational transparency. Whether you have an inquiry regarding product specifications, material compositions, tracking system updates, or our 30-day return framework, our dedicated support division is here to provide verifiable, reliable assistance.
In accordance with federal cross-border electronic commerce standards and global consumer protection statutes, we present our certified corporate legal registry data and direct consumer communication channels below.
| Registry Category | Official Verified Merchant Record |
|---|---|
| Storefront Brand Name | AEROE (www.aeroe.shop) |
| Parent Corporate Legal Entity | AGL SALES (QUEENSLAND ELECTRICITY) PTY LIMITED |
| Australian Business Number (ABN) | 66 078 875 902 |
| Australian Company Number (ACN) | 078 875 902 |
| Legally Authorized Representative | KATE OSHEA (Driver Licence Identifier: 68817387, New South Wales Registry) |
| Registered Corporate Headquarters | l 6/144 Edward St, Axa Centre, Brisbane City, QLD, 4000, Australia |
| Primary Support & Compliance Email | support@aeroe.shop |
| Customer Service Hotline | +61 (489) 911 280 |
| Transactional Settlement Currency | United States Dollar ($ / USD) |
| Operational Service Windows | Monday through Friday: 9:00 AM – 5:00 PM (AEST). Closed on weekends and recognized public holidays. |
Customer Communications SLA & Support Protocol
To preserve our standard of retail accountability, AEROE enforces a rigid 24-hour Service Level Agreement (SLA) for all digital correspondences. Every electronic message routed to support@aeroe.shop is securely logged within our internal tracking infrastructure, reviewable by senior compliance personnel.
- Standard Ticket Resolution: Inquiries received during our active operational service windows (Monday – Friday) will receive a comprehensive, definitive human resolution within twenty-four (24) business hours. We do not utilize generic automated response loops to simulate ticket closures.
- Weekend & Holiday Contingencies: Inquiries submitted outside standard windows, during national weekends, or on observed statutory holidays will be queued in chronological sequence and resolved within the first twelve (12) operational hours of the subsequent standard working morning.
- Order Acceleration Mandate: For high-priority inquiries regarding post-sale amendments, shipping destination rerouting, or package inspection anomalies, please ensure the email subject string contains your unique numeric transaction identifier along with the registrant's full legal name.
Merchant Safety & Legal Compliance Advisory: All customer calls and tokenized text inquiries executed through our Customer Service Hotline (+61 (489) 911 280) may be securely monitored or logged for quality assurance, anti-fraud evaluation, and compliance auditing. AEROE operates under strict compliance with the Telephone Consumer Protection Act (TCPA) and international financial data privacy architectures. We maintain zero-retention logs for unsolicited telemarketing actions.