Contact Information
Welcome to AEROE. This Platform is dedicated to providing high-quality consumer solutions tailored exclusively for the United States market. We prioritize institutional transparency and absolute adherence to cross-border retail standards. In compliance with state and federal consumer protection statutes, we present our complete, verifiable corporate and legal identity credentials below.
| Compliance Registry Category | Official Certified Corporate Record |
|---|---|
| Digital Storefront Brand | AEROE (Accessible at www.aeroe.shop) |
| Parent Corporate Legal Entity | AGL SALES (QUEENSLAND ELECTRICITY) PTY LIMITED |
| Australian Business Number (ABN) | 66 078 875 902 |
| Australian Company Number (ACN) | 078 875 902 |
| Legally Authorized Representative | KATE OSHEA (Driver Licence Identifier: 68817387, New South Wales Registry) |
| Registered Corporate Headquarters | l 6/144 Edward St, Axa Centre, Brisbane City, QLD, 4000, Australia |
| Primary Compliance & Support Email | support@aeroe.shop |
| Official Support Telephone Hotline | +61 (489) 911 280 |
| Transactional Settlement Currency | United States Dollar ($ / USD) |
| Customer Service Availability | Monday through Friday: 9:00 AM – 5:00 PM (AEST). Closed on weekends and recognized public holidays. |
1.2 Communications Protocol and Service SLA
Our operational framework guarantees that all standard customer communications, post-sale modification requests, or tracking system audits received at support@aeroe.shop are formally logged, assigned a tracking ticket, and resolved within twenty-four (24) business hours. If an inquiry is submitted immediately prior to a weekend or an observed statutory public holiday, it will be prioritized and resolved sequentially on the next standard working morning. To expedite service delivery, consumers are highly encouraged to include their complete legal name as registered at checkout, their target shipping destination zip code, and the unique transaction reference code generated upon cart completion.