Return Policy

5.1 The AEROE Satisfaction Guarantee Framework

At AEROE, customer peace of mind is central to our operational philosophy. We stand behind our products with an unambiguous, student-and-family-friendly return system that complies with US consumer rights and 2026 e-commerce auditing standards. We ensure that our return process features a zero-cost structure and clear processing timelines.

5.2 Chronological Return Initiation Window

Consumers possess a standard right to return any item purchased from AEROE within a fixed period of thirty (30) calendar days. This compliance window opens on the calendar date the carrier tracking system marks the package as "Delivered" at the customer's shipping address. Requests submitted after this thirty-day window has closed cannot be authorized for financial reimbursement or item replacement.

5.3 Strict Product Eligibility and Resalable State Specifications

To qualify for a full financial return, items must be returned in a condition that allows for restocking. The item must be unused, unwashed, unaltered, and completely free of cosmetic marks, fabric stretching, or personal scents. It must be returned in its original retail packaging, along with all protective sleeves, hangtags, informational inserts, and complimentary accessories that were included in the original shipment.

5.4 The Complete Return Execution Workflow

  1. Step 1: Contacting Support: Initiate the return process by emailing our support division at support@aeroe.shop within 30 days of delivery. Please state your unique order number, your full legal name, and a clear reason for the return.
  2. Step 2: Receiving the Pre-Paid Label: Our compliance team will review your purchase history within one (1) business day. Upon verification, we will send an official Return Merchandise Authorization (RMA) email that includes a **100% pre-paid, printable shipping label** and step-by-step instructions on package drop-off.
  3. Step 3: Secure Packing: Safely place the eligible item into its original box, ensure all original materials are enclosed, and attach the pre-paid return label to the outside of the parcel.
  4. Step 4: Carrier Handover: Drop off the return parcel at any public post office or authorized collection point specified on the pre-paid label.

5.5 Fee Transparency Matrix (Exclusion of Consumer Costs)

AEROE removes financial friction by offering complete cost transparency on returns:

  • Return Shipping Costs: $0.00 (100% FREE RETURNS). AEROE provides pre-paid shipping labels for all domestic return requests within the United States.
  • Restocking Fees: $0.00 (ZERO FEES). We do not apply processing charges, warehouse handling fees, or box-reopening surcharges to authorized returns.

5.6 Financial Refund Processing Timelines

Once your return parcel is delivered to our central intake and inspection facility, our quality control team will evaluate the items within two (2) business days to confirm they meet the standard eligibility criteria. Upon validation, an automated approval notice will be issued to your email address, and the financial refund transaction will be executed immediately.

AEROE guarantees that all approved refunds will be credited back to the original payment method within a maximum window of ten (10) business days from warehouse intake. Please note that banking institutions and credit card issuers may require an additional three to five (3–5) business days to finalize processing and reflect the credit balance on your monthly financial statement. AEROE has no operational control over third-party banking transaction settlement periods.

5.7 Defective, Broken, or Incorrect Dispatches

If an item arrives damaged, mechanically non-operational, or mismatched due to a sorting error, please notify our team at support@aeroe.shop within forty-eight (48) hours of receipt. For defective or damaged claims, customers are not required to pay return shipping fees. Upon verification of photos or video evidence showing the defect, a brand-new replacement item will be prepared and shipped within our standard handling timeline, or a full refund will be issued based on the customer's preference.